All case studies
Turn Control Center
V1 of an internal tool was shipped and nobody used it. Discovery for V2 found that users didn’t want a better task queue. They wanted visibility into the work the system never tracked.
AI Service Request Intake
When a generative AI chooses its own path, there are no flows to define and map. I built a modular component system the AI assembles on its own, and tested it against real scenarios.
Change Order Management
30% of property transitions between tenants need a change order to the original scope, and those changes were tracked by hand. I designed one system across five platform surfaces, starting with the data model.
Project Unify
Leadership asked if our two products for property owners should merge. My research found they could, as long as we tailored the experience for landlords who self-manage, and investors who want oversight without the operations.